Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI. Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.

Learn about the suite of capabilities that Dynamics 365 Contact Center provides, and make sure that your business delivers the best contact center experience to your customers. Discover how to make the most of Dynamics 365 Contact Center with training, docs, and videos covering product capabilities and how-to articles.

Explore pricing and plan options for a contact center solution that’s powered by Microsoft Copilot and tailored to your needs. Transform service across channels with an AI-first solution that works with existing CRMs. Transform customer engagement across digital and voice channels with an all-in-one solution.

Jun 4, 2024 · Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

Aug 7, 2024 · Learn about reference architectures for digital contact centers with Microsoft services, including Dynamics 365 Contact Center, Dynamics 365 Customer Service, and Copilot Studio.

Dynamics 365 Contact Center provides access to omnichannel capabilities, such as conversation summaries, interactive voice response (IVR) and AI agents, sentiment analysis, and live transcriptions and translations that are infused with generative AI.

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Dec 16, 2024 · The following section describes the call controls and other features you can use during your conversation. Call controls. The conversation panel in the service representative dashboard includes the following call controls that you can use when you call or answer phone calls from customers.

Oct 1, 2024 · If you're ready to enhance your customer service operations, this step-by-step guide will show you how to set up Dynamics 365 Contact Center, ensuring your team has the tools they need to deliver a seamless customer experience across all touchpoints.

Sep 30, 2024 · What is Microsoft Dynamics 365 Contact Center? Microsoft Dynamics 365 Contact Center is an integrated contact center solution powered by generative AI that helps businesses manage customer interactions across multiple channels.