We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

We believe Pegasystems is well established in the business process management software niche and further benefits from related customer relationship management applications. We expect the firm to ...

Learn how to make an impact with technical SEO in large organizations. Navigate complex systems and gain buy-in from multiple ...

Check your cooler before you hit the beach. Igloo is recalling nearly a million rolling coolers after reports of fingertip ...

Botulism is a rare bacterial infection caused by a potent neurotoxin that can be ingested accidentally when eating ...

On February 10, 2025, another popular pantry item joined the ranks of pancake mixes and potato chips after a recall ...

Genova (5-ounce cans): Harris Teeter, Publix, H-E-B, Kroger, Safeway, Walmart, and independent retailers in Alabama, Arkansas ...

A canned tuna recall has been announced which affects several states across the U.S. Not only is it widespread, the potential ...

RingCentral also provides Unified Communications as a Service (UCaaS) as well as Contact Center as a Service (CCaaS ... WordPress, Gusto, Zendesk and more. Management hassles are kept to a ...

The tuna cans are being recalled due to a packaging error that poses a risk of botulism, a potentially fatal form of food ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

This increases the likelihood of victim engagement. Attackers can also customize Zendesk’s Help Center pages to mimic actual companies, further enhancing the authenticity of phishing schemes.