VoiceCare AI, a new agentic AI startup, launched to automate the back-office conversations between providers and payers and ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

By combining Lydia Solutions's innovative services with Vonage's advanced authentication solutions, the partnership paves the ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder ...

Stephanie is a professional finance and small business writer with more than a decade of experience. Her work has been featured on a variety of top finance sites, including The Penny Hoarder ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...