Back in August I called Craftsman support for my riding lawnmower that is still under warranty. I was given the name and address of the shop I needed to take the machine (Rich’s Quality Lawn Mower).

From the moment this mower was out of the box, it did not run. I tried taking it back to Menards the day after I bought it for an exchange, but because I had put gas and oil in the machine, they would ...