In the aftermarket auto-parts industry, wide-moat AutoZone differentiates its retail operations by offering robust customer service to its do-it-yourself (68% of fiscal 2025 US sales) and commercial ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

The 2025 ASK AFRICA Orange Index reveals that in a fatigued yet resilient economy, empathy, efficiency and fairness are driving the next wave of loyalty across automotive, petrochemical and forecourt ...

Working at a retail counter means following rules you didn’t make, but customers don’t always see it that way. A customer was furious when told she needed an ID for her money order, and her anger just ...

Retail media networks (RMNs) burst onto the scene as a transformative solution for lower-funnel, point-of-purchase conversions. It’s no wonder the category is surging: eMarketer projects retail media ...

Demand for SoundHound AI’s services is skyrocketing. Acquisitions could turn it into a vertically integrated AI services provider. The stock looks expensive relative to the company's near-term growth ...

The new managed-service offerings also include robust retail media measurement. In addition to standard media metrics, campaign reporting consists of retail measurements like incremental ...

Budgeting nowadays is hard enough without having to factor in ever-increasing taxes and inflation. What would you do if you worked in retail and one of your customers refused to pay tax on an item?

According to Tim Cook on Twitter, Apple’s visit to the Fritz Farm store in Lexington, Kentucky highlights the company’s ongoing commitment to leveraging AI technologies for enhanced in-store customer ...

Retail investors are increasingly being armed with tools for finding and sharing investment ideas and making them go viral. Robinhood's new "Social" feature is the most recent example of fintechs and ...