Freshworks Inc. (Nasdaq: FRSH), the leading provider of uncomplicated software that delivers exceptional customer and employee experiences, today announced financial results for its third quarter ...

Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

That's a fake customer service number! Only a scam call center could turn a $428 Southwest Airlines ticket into a $4,500 ...

The District Customer Service Centers and all District Administrative Offices will be closed on Tuesday, Nov. 11 in observation of the Veterans Day Holiday. Regular hours of operation will be in place ...

Regions has an A+ rating with the Better Business Bureau, and it, along with its forebears, has been accredited by the BBB ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

TurnKey Bathtubs has introduced free estimates for all its bathtub services, expanding accessibility to residents interested in improving or repairing their bathrooms. The organization, recognized for ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

In this second installment of Wiley’s series on fraud and scam prevention, we focus on the Federal Communications Commission’s (FCC) ...