So, to ensure everyone receives the best technical support and customer service, we've devised a guide showing all the ...

Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...

Microsoft announced the general availability of its new unified contacts experience for Microsoft Teams and Outlook, streamlining contact management across its collaboration tools.

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...

This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, ...