Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Video calls often feel discomfiting because you don’t know where to look, Dr. Brodsky said. Research suggests, however, that ...

Some D.C. residents who have given money to become members of the Kennedy Center are now rethinking their patronage.

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

"Our partnership with Zoom exemplifies our dedication to providing state-of-the-art infrastructure that empowers our customers," said Fahad AlHajeri, CEO of center3. "This collaboration furthermore ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The tuna was shipped to major chains nationwide, has a defect causing it to leak or be contaminated and cause food poisoning which can cause death.

The FDA is recalling canned tuna sold at some Arizona stores for possible contamination. Here's what shoppers need to know and how to stay.

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

This increases the likelihood of victim engagement. Attackers can also customize Zendesk’s Help Center pages to mimic actual companies, further enhancing the authenticity of phishing schemes.