Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Video calls often feel discomfiting because you don’t know where to look, Dr. Brodsky said. Research suggests, however, that ...

We believe Pegasystems is well established in the business process management software niche and further benefits from related customer relationship management applications. We expect the firm to ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

"Our partnership with Zoom exemplifies our dedication to providing state-of-the-art infrastructure that empowers our customers," said Fahad AlHajeri, CEO of center3. "This collaboration furthermore ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The tuna was shipped to major chains nationwide, has a defect causing it to leak or be contaminated and cause food poisoning which can cause death.

Botulism is a rare bacterial infection caused by a potent neurotoxin that can be ingested accidentally when eating ...

The FDA is recalling canned tuna sold at some Arizona stores for possible contamination. Here's what shoppers need to know and how to stay.

The tuna cans are being recalled due to a packaging error that poses a risk of botulism, a potentially fatal form of food ...