In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Noren found the one he wanted, added it to his shopping cart and pulled out the American Express gift card his wife gave him ...

BOA honored their lifetime guarantee and quickly supplied new parts and instructions; I provided the labor. Here’s how it ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

A sex offender who was hired by the state to work for the RMV has been fired, the Herald has learned. Leonard Shuster, a registered sex offender in Florida who moved up to Massachusetts after serving ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

Exclusive: Florida man Tristen Elijah Giroux allegedly became enraged after becoming stuck in a phone tree while calling U.S.

A man walked into a bank — near Main Street and Queen Street West — and demanded cash from an employee working as a customer ...