Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Regions has an A+ rating with the Better Business Bureau, and it, along with its forebears, has been accredited by the BBB ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

To help thoroughly vet your interview candidates, here are the seven interview questions that I ask in the lead-up to hiring ...

NOV 3 - Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they Kenya breaking news | Kenya news today | ...

Customer declines are an ongoing issue for Spectrum provider Charter Communications, but its mobile business is growing.

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

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Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in ...