The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Regions has an A+ rating with the Better Business Bureau, and it, along with its forebears, has been accredited by the BBB ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

A different system provides the information that agent needs, while yet another stores the data about you as a customer. This ...

The Spokane Transit Authority and Transit App have reached a deal to provide Transit App’s premium subscription, Royale, to ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Experience leads company boss to decide 'I cannot rely on having a Google account for production use cases' The founder of a ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

The overalls were an especially popular new addition. While passengers will find bedding and amenity kits from iconic Italian ...