Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard work week from 48 to 40 hours, warning that the move could cause significant ...

Costa Rica is also drawing concern. While it remains outside the most dangerous tier, its homicide rate has risen from 11.56 in 2015 to 16.6 in 2024. Key port cities like Limón are emerging as major ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation—but most believed only low-skill, repetitive roles were at risk. Today, ...

China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

Madrid-based marketing and communications firm Llorente y Cuenca has acquired a 60% stake in Brazilian customer service and ...

Higher education in Latin America continues to suffer, with only one university from the region securing a spot in the latest ...

India has launched high-level talks with Mexico aimed at deepening trade and boosting investment in science and technology.

SGF Global is strengthening its footprint in Argentina, aiming to tap into the country's highly regarded technology talent ...

Chile, Uruguay, Costa Rica, Argentina, and El Salvador are the safest countries in Latin America for expatriates, digital nomads, and retirees.