If you're expecting a good customer service experience when you need a repair on a major appliance, don't hold your breath. A recent Consumer Reports National Research Center survey of more than ...

When your washing machine breaks and dirty laundry piles up, you have to hope that the manufacturer or retailer quickly fixes the problem. But one glimpse at Consumer Reports' user reviews tells you ...

If home appliances like a fridge, AC, or washing machine have ever broken down in your house, then this dilemma must have come to your mind, whether to get them repaired by the company technician or a ...