HP Services Launches Social Media Strategy Roadmaps for Contact Centers - SiliconANGLEBut with HP’s help, DeGregor says, the contact center can take a more “customer-centric” viewpoint that ...

The program includes HP-funded headcount for top partners to ensure a smooth transition. It also includes expanded HP call center support for partners buying HP products through distributors.

But I say remember November 2005: That&'s when HP turned the corner, and Dell hit the wall. What&'s your impression of the HP call-center decision? Contact me via e-mail at [email protected].

The mandatory support call times have been lifted, per a company statement shared by HP spokesperson Katie Derkits: We're always looking for ways to improve our customer service experience.

With triumphant platitudes and self-congratulatory praise, Hewlett-Packard made history by opening a US$14 million global services captive in Medellin, Colombia back in 2012. Plans called for ...

Houston-based Sysco Corp. has acquired the former Hewlett Packard customer call center in the Cypress area on U.S. 290. On the 100-acre site the company will build a shared services center to ...