In luxury retail, executives from Prada, Versace, and Zegna referred to the customer experience as a selling ceremony at Oracle Retail’s Industry Forum in Lisbon, Portugal. Luxury brands are compelled ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

CEO, National Retail Solutions (NRS). NRS POS, NRS DIGITAL MEDIA, NRS PAY, NRS FUNDING and NRS PETRO: Helping independent retailers succeed. Excellent customer service is a standard corporate approach ...

Between staffing shortages, rising labor costs, supply chain disruptions, heightened compliance requirements and record-high inflation, food retailers are facing a myriad of market challenges with ...

The ease of online and omnichannel shopping due to the pandemic has elevated consumers' expectations. More than half of respondents (58%) said their customer service expectations are higher today than ...

Many businesses closed their store fronts and focused on online operations. Subscription services, personalized products and flexible marketplaces are now sought after by modern consumers. And, most ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Over the ...

So when a woman overheard a couple throwing a fit over nothing, she couldn’t help but step in with some brutal honesty. Read ...

While its systems are back online, yesterday's massive Amazon Web Services (AWS) cloud services outage brought down thousands ...