The Daily Dot

“I don’t need to know your name”: Call center worker records jaw-dropping demands from abusive customers

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...
Tech Digest

Poor customer service costing UK businesses £7.3 billion per month

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...
Newsweek

Rental Car Worker Cheered for Refusing Service to Customer in Viral Video

A purported Enterprise Rent-A-Car employee in Atlanta denied service to a customer after she allegedly said she'd "beat [his] a**." The employee, Trey Knotts, posted about the experience on TikTok, ...
The Daily Dot

‘None of the hundreds of people being let go care about what’s saving you money.’

A video that purports to show the announcement of a major layoff at Victoria’s Secret is currently sparking debate on TikTok. Posted by user Heather Saldivar (@heathersaldivar), the video shows a ...