The best customer service professionals that I meet (as a customer service consultant) extend their customer-centric philosophy and best practices to their daily lives as well. This includes those in ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...

From time to time, I run into company leaders who’ll fawn all over paying customers, then turn around and treat employees (the people who serve those customers, day in and day out) like pond scum. Not ...

What makes you stand out? “Bell Bank offers a full range of financial services, from personal and business banking to wealth management and insurance,” Executive Vice President Patrick Chaffee said.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. “You had me at hello.” You may recognize that line from the ...

Life is a series of progressions. Take the transition from student to professional, for example. In school, our objective is to learn the fundamentals of a subject. When we start our careers, we aim ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...

Customers tend to stick with those companies who respect their needs and their time, while seeking other options when they feel ignored. But that's true for all industries. The engineering industry, ...

What sets your company apart from competitors? "Being privately owned means we can make decisions based on a long-term vision, rather than trying to please stockholders based on quarterly earnings," ...