Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...

Training an entire team on communication skills is a special opportunity to make a tangible impact. Trouble is, it’s hard to get all team members in the same room at the same time with a communication ...

A call center worker snaps at an angry customer. A frustrated employee takes their story to social media. A marketing team wastes a day going in circles with confusing emails. A retail worker offends ...

Techniques of structured communication training, integrating Guerney's conjugal therapy model and Carkhuff's systematic facilitative training, are described in detail. This method offers a concise and ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...

Communicating with families is a core skill for neonatal clinicians, yet formal communication training rarely occurs. This study examined the impact of an intensive interprofessional communication ...

A New Quality Standard: The Integration of Psychosocial Care Into Routine Cancer Care Extensive literature review including meta-analyses of trials, conceptual models, techniques, and potential ...