While Adobe, Salesforce, and Microsoft dominate the CX space, Adobe stands out by blending data-driven insights with creative ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...

In the modern world of digital technology, companies are always looking for ways to enhance customer relations. Traditional ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...

IRVINE, CA / ACCESS Newswire / March 18, 2025 / Greetmate, a leader in AI-driven communication technology, has announced the launch of its ...