NEW ORLEANS - It is July 1967. The New Orleans Saints have yet to play their first NFL game in New Orleans. LBJ is president, Vic Schiro is mayor. There's no Jazz and Heritage Festival yet, but ...

Wherever in the world, you may be, restaurant servers or those in the waiter career path are among some of the most essential members of the workforce. With Singapore’s reopening measures to include ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. You know when you’re watching a seasoned waiter at work. There’s something timeless and beautiful in the way ...

There are many so-called perks to working in hospitality – free food, discounted meals, and late starts – but anyone who works in the industry will tell you it’s far from glamorous. Last week, I spent ...

Even from across the crowded courtyard at Spago in Beverly Hills, all it takes is the lift of an eyebrow and Oscar Rios is at your side. Orchestrating a team of servers -- back waiter, captain and ...

The service industry has a notoriously high turnover rate, particularly where servers are concerned — but some are institutions in their own right, and inextricably linked to the restaurants they work ...

A door to the kitchen swings open, and Angel Dowler runs an order of pancakes out to a group of men sitting at a table making jokes. They joke with her and with each other. She laughs at their jokes.

I've changed the client's name and irrelevant details to protect anonymity. Kevin got a bachelor's degree in sociology from the University of Michigan. That was 15 years ago. Since then, he's been a ...